Training Mechanisms and Delivery Tools
Client: SNV-Netherlands Development Organisation, Vietnam
The HITT program provided informal sector workers – especially women, young people and the unskilled and semi-skilled – with market-oriented, vocational training. Enhanced skill levels enable such workers to gain better job positions, higher wages and greater employment security. At the same time they develop the know-how and contacts to capitalize on opportunities and help grow the sector in which they work, in a sustainable and pro-poor way.
The High Impact Tourism Training for Jobs and Income (HITT) program was implemented in Vietnam, and aimed to provide practical market driven training opportunities to informal workers in the tourism sector, resulting in a virtuous circle of better qualifications and skills, a higher number of clients and increase in income received by these informal workers. Furthermore, other effects included better services provided to tourists, and job creation in the tourism sector.
The main purpose of this training was to provide training or facilitation guidelines for individuals, organisations or institutions that have an interest in building knowledge, skills and experiences on tourism. The training activities contained in this manual were designed to help participants develop the understanding and basic skills necessary in order to apply the concepts of tourism effectively and efficiently when working in tourism sector in the relevant occupation such as trekking guide, cook, accommodation provider and even assistant to trekking guide or other workers in the tourism.
It was equally important for these training modules to be translated into suitable media and easily comprehensible ways that effectively bring about the changes in behaviors and practices. I was commissioned to research the local culture, people and their practices, their ability (and sometimes lack thereof) to understand complicated technologies and techniques, the possibility of locally producing these media economically, and on large scales. Following the on-the-field research and several workshops with SNV’s local staff, I took on the task to find ways for the practical sessions and information to be delivered effectively, to illustrate the techniques, create Flip-Files, flash-cards, handouts and other training tools.
Upon testing of these tools, first in small and then larger groups, several sessions of altering the training mechanisms and tools were conducted.